Back in 2012, I had a simple but stubborn question:
Why do we let the smartest people in our orgs walk out the door, and just hope they left enough breadcrumbs behind?
That question stuck with me through 25 years in the trenches, building platforms across finance, cybersecurity, and global enterprise delivery.
And now, in 2025, we finally have the tech stack to solve it.
💥 The Problem No One Owns
Every big org has this issue, but no one has the mandate to fix it.
A SME retires. A consulting firm rolls off. A delivery lead moves on.
The docs they leave behind don’t tell the whole story, and now your team is stuck in the dark.
Why was that partner rejected?
What was our risk appetite in Phase 1?
How did we handle that outage escalation?
What did we agree to in that final steering call?
Your tools don’t remember. Your systems don’t remember.
Only your people do…until they’re gone.
This is tacit knowledge.
It doesn’t live in SharePoint. It lives in their heads, in MS Team or Slack threads, on Zoom calls, and in scribbled notes.
And when it’s gone, you don’t just lose knowledge. You lose execution rhythm.
⚙️ The Solution: Tacit
Tacit is an AI-powered memory system built for operational continuity.
It ingests transcripts, documents, notes, and voice memos, and then lets your team ask questions in plain English and get answers grounded in what your experts actually said and did.
Think:
“What did we learn in the last vendor onboarding?”
“Where did we leave off with the partner bank?”
“What’s our usual workaround when the ACH fails on Friday?”
No more digging through buried docs. No more tribal knowledge loss.
Just instant recall, even when your best people are long gone.
🚧 Who It’s For
Tacit is built for high-stakes delivery teams inside:
Financial institutions
Fintechs scaling quickly
Tech orgs with rotating SMEs or consultants
Anyone who’s been burned by context loss mid-program
If you’ve ever said, “We solved this last year, but no one remembers how,”
Tacit is for you.
🔁 Why Now
The stack finally caught up to the problem.
With LLMs, semantic search, and voice-to-text, we can now capture real operational context, not just documentation.
Tacit turns conversations, notes, and decisions into a memory layer your team can use.
Tacit isn’t just a chatbot bolted onto MS Teams. It’s a memory layer for your org.
📣 What’s Next
Tacit is in pilot mode with select fintechs and delivery teams.
If you’re sick of rebuilding context from scratch every time someone leaves, you can:
🔗 Join the early access list by sending me a DM here!
💬 Follow along here. I’ll share product updates, strategy insights, and behind-the-scenes lessons
📥 Send me a note if you'd like to discuss use cases as well.